TODAY’S COMPLAINTS

Today’s Complaints provide the user with a view of complaints from the current day with no need to select the date. At the top of the page is the Header, which provides the ability to tailor the view to user’s preferences.

Note: If the user has access to more than one plant, select the desired plant.

The drop-down list “Recoverable” allows the user to filter the view to show only recoverable complaints, non-recoverable complaints, or all complaints.

Remember: For today’s recoveries, Dart offers a dedicated, more detailed view – also under the complaints menu. Go to the Recoverable Complaints section by choosing Complaints--Recoverable Complaints--Recoverable Complaints. Find many useful, recovery-specific features there.

To the right, the header features buttons “Show Complaints” and “Download Spreadsheet”.

Click Show Complaints to refresh data in the plant selected.

Field Name	Description
Account No.	The publisher's account number
Route	The route who delivered the account on the date of the complaint
Recoverable	Is the account recoverable
Created At	Time the complaint was created in Dart
Recoverable Route	What is the recovery route assigned to this complaint?
Recoverable Verification	If the recovery driver has confirmed that the recovery was made to this subscriber, you will see it here
Verification In time?	What time did the recovery driver verify the recovery? (This could be the same as the time the recovery was made, provided the driver verified the recovery at the time he/she made it.)
Hot Complaint	Is this complaint a Hot Complaint?
Hot Complaint Verification	What is the status of the Hot Complaint? If the Hot Complaint has been worked, you will see the status change here.
Reason Code	What is the reason for the complaint? This is the code used by your company. If your company translates all publisher codes to a single set of reason codes for your company, this code may be different than the Publisher Reason Code. For example, a missed paper may have a code of "MP" from one publisher, "MISSED" from another, and "MPPR" from a third. Your company may choose to translate all of these to "MP" to make it easier for your carriers to understand.
Pub. Reason Code	What is the reason for the complaint in the publisher's system? This is code used by the publisher to define the reason for the complaint. If your company translates all publisher codes to a single set of reason codes for your company, this code may be different than the Reason Code. For example, a missed paper may have a code of "MP" from one publisher, "MISSED" from another, and "MPPR" from a third. Your company may choose to translate all of these to "MP" to make it easier for your carriers to understand.
Performance	Is this complaint chargeable for your plant's CPM? If so, will have a "Y" is this field.
Product	What product was the subscriber expecting?
Frequency	Which day(s) of the week does the subscriber expect delivery of this product?
Client ID	This field defines the company with which your plant is associated.
H.Number	Home phone number of the subscriber.
Last Name	Subscriber's last name as defined in the publisher's system.
House. No	House number of the subscriber's address.
House. No. Affix	If the house number contains a fraction, you will find it here.
Pre Direction	If the street name has a compass direction, it will be seen here.
Street Name	The street where the subscriber receives delivery.
Suffix	Street, Avenue, Lane, Road, etc.
Dir. Suffix	E, W, N, S
Floor	If the subscriber's account has a floor defined, you will see it here.
Apartment	If the subscriber's account has an apartment defined, you will see it here.
Building	If the subscriber's account has a building defined, you will see it here.
City	In what city does the subscriber receive delivery?
Zip	The zip or postal code of the subscriber's delivery address.
Record ID	If the publisher sends a unique ID for each complaint, it will be visible here.
Transaction Type	Transactions can have a type, which helps process the transaction properly. Complaints are type “CO”.
Complaint Text	This is a message from the subscriber or the publisher’s customer care representative.
Missing From	The start date of the date range for the complaint. It is typically the issue date for the complaint.
Missing To	The end-date of the date range for the complaint. This is typically the issue date(s) for the complaint. Most complaints have a missing-to date that matches the missing-from date because the complaint applies to just one issue.
Chargeability	Is the complaint chargeable against your performance CPM?
Client Tracking Number	If the subscriber's account has a client tracking number defined, you will see it here.
Field1	If the subscriber's account has a field1 defined, you will see it here. This field is a custom field and usage by your company and/or associated publishers will vary.
Field2	If the subscriber's account has a field2 defined, you will see it here. This field is a custom field and usage by your company and/or associated publishers will vary.
Field3	If the subscriber's account has a field3 defined, you will see it here. This field is a custom field and usage by your company and/or associated publishers will vary.
Field4	If the subscriber's account has a field4 defined, you will see it here. This field is a custom field and usage by your company and/or associated publishers will vary.
Field5	If the subscriber's account has a field5 defined, you will see it here. This field is a custom field and usage by your company and/or associated publishers will vary.
Field7	If the subscriber's account has a field7 defined, you will see it here. This field is a custom field and usage by your company and/or associated publishers will vary.
Field8	If the subscriber's account has a field8 defined, you will see it here. This field is a custom field and usage by your company and/or associated publishers will vary.
Field9	If the subscriber's account has a field9 defined, you will see it here. This field is a custom field and usage by your company and/or associated publishers will vary.
Field10	If the subscriber's account has a field10 defined, you will see it here. This field is a custom field and usage by your company and/or associated publishers will vary.
Hot Complaint Escalate	If your user ID has access to this function, you will see "Make It Hot" in this column.